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CUSTOMER PRODUCT RETURN POLICY

You have 30 calendar days, from the date you ordered, to return your product.
To be eligible for a return, your product must be unopened, unused, and in the same condition that you received.
A 10% restocking fee will be deducted from all returned/refunded products.
Send all returns to:
Tibena®
180 N University Avenue
Suite #270
Provo, UT 84601
Please include your name with all returns.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

RETURNS

Once we receive your product, we will inspect it to ensure it meets all return policy requirements. After inspection, we will notify you of the status of your refund.
If your return is approved, we will initiate a refund, minus the 10% restocking fee, to the payment method used on your original order.
Please allow up to 5 business days for the refund, depending on your bank or credit card issuer’s policies.

SHIPPING

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

PRODUCT ORDER CANCELATION POLICY

You may cancel any unshipped order at no charge at anytime with Tibena®. If an order is shipped before you can cancel it may still be returned for a full refund under the terms of the Tibena® Return Policy.