Tibena® Terms and conditions
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the tibena.com website (the “Service”) operated by Tibena® (“us”, “we”, or “our”). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms.
We guarantee the quality of our products. When you order from Tibena®, you are assured that our products are of the highest quality. We ask that you notify us of problems by the next business day after receipt of your order. In no event will any replacement or refund constitute an admission of any kind by Tibena®. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.
We process and ship orders the next business day. Orders will be processed and shipping during regular business hours (Monday through Friday 9:00am – 5:00 pm, Mountain Time, excluding holidays).
Tibena® offers USPS and DHL shipping for our products shipped within the Contiguous US and Canada.
180 North University Avenue, Suite #270, Provo, UT 84601
We value you as customer and respect your privacy. We value your privacy. Our website utilizes google website analytics to help us understand how the site is used and how its accessed to improve your experience.
When you purchase from our retail store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
If you have any questions or need an answer, we are here to help! Please contact us via email at: [email protected] or leave a message to receive a call back at 801-376-4724. We are dedicated to exceeding your expectations and making all your experiences as pleasant as possible.
A customer service representative will answer your questions between 9:00AM and 5:00PM Mountain Time, Monday through Friday, except holidays.