Tibena® Terms and conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the tibena.com website (the “Service”) operated by Tibena® (“us”, “we”, or “our”). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms.


If you wish to purchase any product or service made available through the Service (“Purchase”), you are asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, or your paypal or venmo account and the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.


We guarantee the quality of our products. When you order from Tibena®, you are assured that our products are of the highest quality. We ask that you notify us of problems by the next business day after receipt of your order. In no event will any replacement or refund constitute an admission of any kind by Tibena®. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.


We process and ship orders the next business day. Orders will be processed and shipping during regular business hours (Monday through Friday 9:00am – 5:00 pm, Mountain Time, excluding holidays).


Shipping methods

Tibena® offers USPS and DHL shipping for our products shipped within the Contiguous US and Canada.


180 North University Avenue, Suite #270, Provo, UT 84601

Privacy policy

We value you as customer and respect your privacy. We value your privacy. Our website utilizes google website analytics to help us understand how the site is used and how its accessed to improve your experience.

When you purchase from our retail store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).


Contact us

If you have any questions or need an answer, we are here to help! Please contact us via email at: [email protected] or leave a message to receive a call back at 801-376-4724. We are dedicated to exceeding your expectations and making all your experiences as pleasant as possible.

A customer service representative will answer your questions between 9:00AM and 5:00PM Mountain Time, Monday through Friday, except holidays.